Contact¶
Choose the contact option that best fits your question.
Local Sales¶
Contact your local SICK sales representative for product selection, application advice, pricing, and availability. Visit sick.com and select your country or region to find the local sales contact.
Support Portal Case¶
For technical troubleshooting, open a support case at support.sick.com. Describe the issue, your setup, and the steps needed to reproduce it. Include the part number and serial number from the device's type label, together with the firmware version.
If your device provides a diagnostic-file export, create the file through its configuration interface and attach it to the case. Diagnostic information helps SICK investigate the issue; the available export options depend on the device and firmware.
Public Discussion¶
For general integration questions and sharing experience with other users, join the GitHub Discussions space or start a new discussion.
Discussions are public. Do not post credentials, confidential project data, or diagnostic files containing sensitive information; use a Support Portal case for information that should not be shared publicly.