Troubleshooting

Compatible with: picoScan100

Quick fixes for the problems you're most likely to hit during commissioning.

Symptom	Check
Sensor not reachable / ping fails	Computer and sensor on the same subnet; power and Ethernet connected
Web UI won't load	Try http://<ip>/, use Chrome/Edge/Firefox, clear cache
Can't change settings	Log in (user icon → Service); viewing is read-only until then
Lost connection after IP change	Match your computer to the new subnet, or use device search to find it
No measurement / empty scan view	Confirm Measurement active on Home; check Data output
Reduced range / warnings	Check Contamination indication
Need to restore factory settings	Follow How to perform a factory reset